Terms & Conditions

These Terms and Conditions were last updated on 30 January 2025.

Please carefully read the Terms and Conditions governing the provision and use of our services and website before using our services.

1.1. These Terms and Conditions (hereinafter referred to as the “General Terms and Conditions”) apply to all Service Recipients and other persons who wish to use the Service and our website. The General Terms and Conditions govern the use of and transactions related to our products and services, as well as the use of our website. You may also be bound by additional agreements relating to your relationship with us or to any products or services you receive from us. If any provisions of such additional agreements conflict with any provisions of these General Terms and Conditions, the provisions of the additional agreements shall prevail.

“User” means any natural or legal person who accesses the website and uses its content, services or functionalities, whether as a registered user or as a person using the website without registration. Users may perform various activities on the website, including browsing information, registration, purchasing or using other interactive services, in accordance with the terms of use and rules established by the website owner.

“Customer” means a legal or natural person who purchases or orders products from Recreated Company d.o.o., all in accordance with the Consumer Protection Act and other relevant regulations. By accepting the General Terms and Conditions, the Customer guarantees, under civil and criminal liability, the truthfulness and accuracy of the information provided.

“Service Provider” and “Seller” mean Recreated Company d.o.o.

“Service Recipient” – pursuant to Article 4 of the Services Act, a Service Recipient is any natural or legal person who uses or wishes to use a service for professional or non-professional purposes and who guarantees, under civil and criminal liability, the truthfulness and accuracy of the information provided.

“Agreement” means the corresponding declaration of intent of the Service Provider and the Service Recipient. The Agreement is concluded at the moment the Service Provider receives the work order, while the mere use of the website implies knowledge and acceptance of these General Terms and Conditions. In certain cases, we may also request your explicit consent.

“Service” means the cleaning, restoration and personalisation of clothing, footwear, bags and/or fashion accessories using professional cleaning methods in accordance with professional standards and with the greatest possible care based on our experience to date.

1.2. The General Terms and Conditions form an integral part of the Agreement and apply to all current and future business relationships. These provisions may be amended, and the terms applicable at the time the Service or product is ordered shall apply. The Service Recipient and the Customer are required to review any updates. To request a previous version of the General Terms and Conditions, please contact us in writing using the e-mail address provided above.

1.3. The Service Recipient or Customer shall be deemed to have accepted the General Terms and Conditions at the time of entering into the Agreement or ordering the product or Service.

Article 2. PAYMENT METHODS

2.1. The Service Recipient is required to pay the price of the services by paying a minimum deposit of 50% upon delivery of the goods to the Service Provider, with the remaining amount payable upon completion of the Service, in accordance with the Service Provider’s price list or a previously agreed price, including VAT. Prices are expressed in euros.

2.2. When making payments through the online store, myPOS may be used – an advanced system for the secure acceptance of payment cards via the Internet. The myPOS system ensures complete confidentiality of your card and personal information from the moment you enter it into the myPOS payment form. Payment information is transmitted in encrypted form from your web browser to the bank that issued your card. Our store never comes into contact with your complete payment card details. An isolated system core independently transfers and manages sensitive information, keeping it completely secure.

2.3. The Service Provider offers the option of payment via PayPal in euros.

2.4. Before an order is confirmed, the product price, delivery price where delivery is chargeable, and the final total price are displayed separately so that the Service Recipient can see the final amount payable for the ordered purchase service.

2.5. In the case of payment by e-banking or general payment slip, payment fees and/or interbank transaction costs are not included.

2.6. The Service Provider may grant a discount on regular prices and may also withdraw such discount.

Article 3. SERVICE DEADLINES

3.1. The Service Provider undertakes to deliver the item that is the subject of the agreed Service within thirty (30) working days from the date of conclusion of the Agreement, except in the event of an increased workload, in which case the deadline may be extended by a reasonable period.

3.2. The Service Provider is required to provide the Service within the period specified in paragraph 1 of this Article and shall make an effort to comply with the agreed delivery deadlines. The Service Provider shall not be liable for delays resulting from circumstances affecting the Service Provider or from the fault of the Service Recipient. If the Service Recipient wishes to terminate the Agreement due to a delay, the Service Recipient must allow the Service Provider an appropriate additional period for performance. The Service Recipient waives the right to compensation for damage caused by delay, except where the delay results from the fault of the Service Provider. The Service Recipient shall not be entitled to any compensation for damage caused by delay unless otherwise provided by applicable regulations.

3.3. The Service Recipient undertakes to collect the item(s) within fifteen (15) working days from receipt of an SMS notification informing them that the item is ready for collection. If the Service Recipient fails to collect the item(s) within this period, the Service Provider shall be entitled to charge storage fees in the amount of €2.50 for each elapsed day. After the expiry of sixty (60) working days, the Service Provider reserves the right to dispose of the uncollected item(s) and shall become their owner without compensation.

3.4. The Service Provider offers the possibility, exceptionally, for a third party designated by the Service Recipient to collect the item(s) in the name and on behalf of the Service Recipient, upon presentation of the original work order.

3.5. If the cleaning, colour restoration or personalisation of an item cannot be completed within the agreed period due to reasons and events for which the Service Provider is not responsible, the item shall be returned to the Service Recipient upon request. The quantity of items and the condition in which they were received must be specified, as evidenced by the work order issued to the Service Recipient by the Service Provider when the item was handed over.

Article 4. LIMITATIONS AND EXCLUSIONS OF LIABILITY

4.1. The Service Provider shall handle the clothing, footwear, bags and/or fashion accessories of its Service Recipients responsibly and shall apply the cleaning methods indicated on the care labels and recommended by the manufacturer of the clothing, footwear, bags and/or fashion accessories. If care and composition labels are not present, are damaged or the markings on them are illegible, the Service Provider guarantees the quality of the Service provided but not the quality of the product, which remains the responsibility of the manufacturer.

4.2. The Service Provider shall not be liable for detached or melted pendants, straps, zippers, buttons, decorations or images attached or glued to the item. Such accessories are often subject to special maintenance instructions on the sewn-in label due to the poor quality of the materials from which they are made.

4.3. When accepting an item, employees of the Service Provider shall inspect it and inform the Service Recipient of any defects identified through careful inspection at the time the goods are received, all in accordance with the Civil Obligations Act. In the circumstances referred to in paragraphs 1 and 2 of this Article, cleaning, restoration and personalisation shall be carried out with the consent of the Service Recipient and at the Service Recipient’s risk.

4.4. Despite making every effort in treating each received item, the Service Provider does not guarantee the removal of every stain or type of contamination, due to the nature of the contamination itself, delayed treatment, inadequate prior treatment, etc. The inability to remove every individual stain or contamination does not mean that the Service has not been performed professionally and properly. Every professionally and properly performed Service is subject to payment.

4.5. The Service Provider shall not accept liability for defects that become visible or more pronounced only after the cleaning process, because such reactions are not the result of inadequate treatment but rather of wear and deterioration of the material. During the cleaning process, the Service Provider is unable to predict such situations and shall therefore not be liable for them.

4.6. In accordance with the preceding paragraph, during the use, wearing and maintenance of items, various influences occur, including friction and abrasion of textiles and materials, exposure to light, chemicals and perspiration, which reduce the usable value of the item. These effects sometimes become visible only after care, washing or cleaning, and the Service Provider’s liability in relation to them is excluded.

4.7. In accordance with Articles 2 and 5 of the General Terms and Conditions, the Service Provider reserves the right to limit and exclude liability regarding the outcome of cleaning at the time the item is received.

4.8. Our website and all content provided on it may contain inaccuracies or typographical errors. The Service Provider expressly disclaims all warranties of any kind, whether express or implied, regarding the availability, accuracy or completeness of the content. We do not guarantee that:

• this website or our products or services will meet your requirements;
• this website will be available continuously, in a timely manner, securely or without errors;
• the quality of any product or Service purchased or ordered through this website will meet your expectations.

4.9. Nothing on this website constitutes or should be regarded as legal, financial or medical advice of any kind. If you require advice, please consult an appropriate professional.

4.10. The following provisions of this Article shall apply to the fullest extent permitted by applicable law and shall not limit or exclude our liability in relation to any matter for which it would be unlawful for us to limit or exclude liability. Under no circumstances shall we be liable for any direct or indirect damage, including any damage resulting from loss of profits or income, loss of or damage to data, software or databases, or loss of or damage to property or data, incurred by you or any third party and arising from your access to or use of our website.

4.11. Unless an additional agreement expressly provides otherwise, our maximum liability to you for all damages arising from or related to the website or any products and services advertised or sold through the website, regardless of the form of legal action giving rise to liability, whether based on contract, negligence, intentional conduct, tort or otherwise, shall be limited to the total price paid by you to us for the purchase of such products or services or for use of the website. Such limitation shall apply in its entirety to all your claims, actions and causes of action of every kind and nature.

Article 5. COMPLAINTS – Services

5.1. Upon collection of the goods following completion of the Service, the Service Recipient is required to carefully inspect the goods and immediately inform the Service Provider of any visible defects. By collecting the goods, the Service Recipient shall be deemed to have no objections to the Service provided and to have approved the work performed.

With respect to hidden defects, the Service Recipient has the right to submit a complaint concerning the Service within 24 hours of collecting the goods. To exercise this right, the Service Recipient must submit with the item the work order received when the item was handed over, or other indisputable proof that the Service was paid for, as well as the original purchase receipt for the goods and a photograph of the goods at the time of collection and after discovery of the hidden defect.

The Service Provider is required to respond to the Service Recipient in writing without delay and no later than within 15 days of receiving the complaint and to inform the Service Recipient of a possible solution.

The Service Recipient is entitled to compensation for damage to items caused during the Service where such damage was caused by the Service Provider through negligent provision of the Service or due to the loss or theft of items while they were in the possession of the Service Provider. The amount of compensation may not exceed ten times the amount charged for the Service.

5.2. The Service Recipient has the right to unilaterally terminate a consumer contract concluded away from business premises or concluded at a distance, as referred to in the following paragraphs, within 14 days without stating a reason for termination.

5.3. The 14-day period begins on the day on which the goods constituting the subject matter of the Agreement are delivered into the possession of the Service Recipient or a third party designated by the Service Recipient who is not the carrier/delivery provider.

5.4. Before the expiry of the period for unilateral termination of the Agreement, the Service Recipient must inform the Service Provider of their decision to terminate the Agreement by means of the unilateral termination form or any other unequivocal statement, for example by a letter sent by post or e-mail. Our contact information can be found in Article 17 of these General Terms and Conditions. You may use the attached withdrawal form, but its use is not mandatory.

5.5. The Service Recipient may also electronically complete and submit the model withdrawal form or any other unequivocal statement through the Service Provider’s website.

5.6. If the Service Recipient uses this option, the Service Provider shall without delay send confirmation of receipt of such withdrawal on a durable medium, for example by e-mail.

5.7. In order for the Service Recipient to comply with the deadline for unilateral termination of the Agreement, it is sufficient for the communication concerning the exercise of the right of termination to be sent before the expiry of the unilateral termination period.

5.8. If the Service Recipient withdraws from this Agreement, the Service Provider shall reimburse all payments received, including delivery costs, except for additional costs resulting from the Service Recipient’s choice of a delivery method other than the least expensive standard delivery method offered by the Service Provider, without undue delay and in any event no later than 14 days from the date on which the Service Provider was informed of the decision to withdraw from the Agreement. Such reimbursement shall be made using the same means of payment used for the initial transaction, unless the Service Recipient and the Service Provider have expressly agreed otherwise.

5.9. The Service Recipient shall return or hand over the item(s) to the Service Provider or to a person authorised by the Service Provider to receive the item(s), without undue delay and in any event no later than 14 days from the date on which the Service Recipient informs the Service Provider of the intention to terminate this Agreement. The deadline is met if the Service Recipient returns the item(s) before the expiry of the 14-day period.

5.10. The Service Provider may withhold reimbursement until the items have been received back or until the Service Recipient provides evidence that the item has been returned, whichever occurs first.

5.11. The Service Recipient shall bear the direct costs of returning the item.

5.12. The Service Recipient shall only be liable for any diminished value of the item resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

5.13. The Service Recipient is presumed to understand that there are statutory exceptions to the right of withdrawal and that certain items therefore cannot be returned or exchanged. The Service Provider shall inform the Service Recipient if such an exception applies to the relevant case.

Article 5.a COMPLAINTS / EXCHANGE / RETURNS – Used / Second-Hand Goods

Goods sold as used (second-hand) have probably been worn/used at least once. As such, they may contain defects or damage which the Seller is required to point out and to describe in the description of the condition of the goods on the website or at the point of sale.

The Customer has no legal basis for the exchange, complaint or return of used goods. It follows from this that there are no statutory provisions applicable to the Seller in the case of trade in used goods.

Article 5.b COMPLAINTS / EXCHANGE / RETURNS – New Goods

5.b.1. The Customer has the right to return any purchased goods that are not being sold as second-hand within a day from receipt of the item.

The package may be opened and inspected, but the product must not have been worn. It must also be returned in its original packaging. If the goods were ordered through the website, they must be returned in a double box so that the original product packaging is not damaged.

5.b.2. A complaint may be submitted at the Recreated Company d.o.o. point of sale, Nova cesta 68, 10000 Zagreb, by e-mail at [email protected], or by telephone at +385 (1) 777 3505.

Customers are requested to state the order number, invoice number or their username if the order was placed through the website.

5.b.3. You have the right to submit a justified complaint and return the goods in the following cases:

• delivery of goods that were not ordered;
• delivery of goods containing a defect or damage that did not occur during transport.

5.b.4. The Customer shall bear the costs of returning and sending the product to Recreated.

5.b.5. The Seller shall consider the complaint valid if, upon inspection of the product, it determines that the requirements for a complaint have been met in accordance with the Civil Obligations Act and the Consumer Protection Act.

In such a case, pursuant to Article 10(6) of the Consumer Protection Act, the Seller shall, within 15 days of receiving a valid complaint, replace the product where possible or refund the full amount paid.

Article 6. ELECTRONIC COMMUNICATION

By using this website or communicating with us electronically, you agree and accept that we may communicate with you electronically through our website or by sending e-mails.

You also accept that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirement, including, but not limited to, the requirement that such communication must be in writing.

Article 7. RESPONSIBLE USE

7.1. By visiting our website, you agree to use it only for the purposes intended and permitted by these General Terms and Conditions, any additional agreements with us, and applicable laws, regulations and generally accepted online practices and industry guidelines.

You may not use our website or services to use, publish or distribute any material consisting of or connected with malicious computer software; use data collected from our website for any direct marketing activity; or conduct any systematic or automated data collection activities on or in connection with our website.

7.2. Participation in any activity that causes or may cause damage to the website or that interferes with the operation, availability or accessibility of the website is strictly prohibited.

Article 8. REGISTRATION

8.1. You may register for an account on our website. During this process, you may be asked to choose a password.

You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information or secured access to our website or Services with any other person.

You must not allow any other person to use your account to access the website, as you are responsible for all activities carried out using your passwords or account.

You must notify us immediately if you become aware of any disclosure of your password.

8.2. Following termination of your account, you shall not attempt to register a new account without our permission.

Article 9. PRIVACY POLICY AND TERMS OF USE OF PERSONAL DATA

9.1. During the first visit and when the Service Provider receives an item, or when you access our website, the Service Provider shall request certain personal data from the Service Recipient.

The Service Provider undertakes to process collected personal data in accordance with the provisions of the General Data Protection Regulation and the corresponding applicable personal data protection legislation, as well as these General Terms and Conditions.

9.2. We take your personal data seriously and are committed to protecting your privacy. We will not use your e-mail address for unsolicited mail. Any e-mail sent to you by us will relate solely to the provision of the agreed products or Services.

9.3. As the data controller, the Service Provider may process the personal data of the Service Recipient on any legal basis provided for by the General Data Protection Regulation, the Act on the Implementation of the General Data Protection Regulation, other regulations governing obligations regarding the retention of personal data, and these General Terms and Conditions, including:

• where processing is necessary for the purposes of the legitimate interests pursued by the controller: for example, for the purpose of protecting property and persons, the Service Provider may carry out video surveillance;
• where processing is necessary for compliance with a legal obligation to which the controller is subject: for example, in relation to information that the Service Provider is required by law to process, retain and provide to third parties;
• on the basis of consent: in certain cases where processing is not carried out on any of the previously mentioned legal bases, the Service Provider may request the Service Recipient’s consent to process data for specific purposes.

9.4. In particular, the Service Provider may process personal data of the Service Recipient such as:

• identification information, e.g. first name, surname, etc.;
• contact information, e.g. residential address, e-mail address, telephone number, etc.;
• data collected through video surveillance of the business premises, e.g. image, voice, etc.

9.5. The Service Provider may share the Service Recipient’s personal data with third parties such as providers of accounting services; competent state authorities; IT service providers, website and application maintenance providers and technical support providers; and companies affiliated with the Service Provider.

9.6. The data processed by the Service Provider are necessary for the conclusion and performance of the Agreement, constituting the Service Provider’s contractual obligation as data controller, and to enable the Service Provider to comply with its legal obligations, constituting the Service Provider’s legal obligation as data controller.

The Service Provider is also required to process certain information in accordance with applicable regulations.

If certain information is not provided to the Service Provider, the Service Provider may be unable to conclude an Agreement with the Service Recipient or enable the Service Recipient to exercise the right to use the Service.

Where the Service Provider processes data on the basis of consent, the Service Recipient is not obliged to provide such consent; however, in that case the Service Provider may be unable to provide the relevant rights or services.

9.7. In accordance with applicable regulations, Users have the right to request from the Service Provider, as data controller, access to personal data and rectification or erasure of personal data, restriction of processing concerning the Service Recipient, the right to object to such processing, and the right to data portability.

Where the Service Recipient’s personal data are collected on the basis of consent, the Service Recipient may withdraw consent at any time. Such withdrawal shall not affect the lawfulness of processing based on consent before its withdrawal.

Users also have the right to lodge a complaint with the supervisory authority.

9.8. You agree that you will not:

1. Use the website in any manner that violates any applicable national or international law or regulation.
2. Impersonate or attempt to impersonate the company, a company employee, another Service Recipient or any other person or entity.
3. Use the website in any manner that infringes the rights of others or is in any way unlawful, threatening, fraudulent or harmful, or in connection with any unlawful, fraudulent or harmful purpose or activity.
4. Engage in any other conduct that restricts or prevents another person’s use or enjoyment of the website and its services, or that, as determined by us, may harm or offend the Service Provider or the Service Recipients of the website and its services, or expose them to liability.

9.9. In addition, you agree that you will not:

1. Use the Service in any manner that may disable, overload, damage or impair the Service or interfere with any other party’s use of the Service, including their ability to engage in real-time activities through the Service.
2. Take any action that may damage or falsify the company’s rating.

9.10. We, or our licensors, own and control all copyright and other intellectual property rights in the website and in the data, information and other resources displayed on or accessible through the website.

9.11. Unless specific content states otherwise, you are not granted any licence or other right under copyright, trademark, patent or other intellectual property rights.

This means that you may not use, copy, reproduce, perform, display, distribute, embed in any electronic medium, transmit, monetise, sell or commercialise any resource on this website in any form without our prior written permission, except and only to the extent otherwise provided by mandatory law, such as the right of quotation.

Article 10. BREACH OF THE GENERAL TERMS AND CONDITIONS

Without prejudice to our other rights, if you breach these General Terms and Conditions in any manner, we may take such action as we consider appropriate to address the breach, including temporarily or permanently suspending your access to the website.

We also reserve the right to contact your Internet service provider and request that they block your access to the website and/or to take legal action against you.

Article 11. NEWSLETTER

Notwithstanding the foregoing, you may forward our Newsletter electronically to other persons who may be interested in visiting our website.

Article 12. SUBMISSION OF IDEAS

We recommend that you do not submit any ideas, inventions, copyrighted works or other information that may be regarded as your own intellectual property and that you wish to present to us unless we have first signed an intellectual property agreement or confidentiality agreement.

If you disclose such material to us without such a written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future medium.

Article 13. THIRD-PARTY PROPERTY

13.1. Our website may contain links or other references to websites operated by other parties. We do not monitor or review the content of other parties’ websites linked from this website.

Products or services offered by other websites are subject to the applicable Terms and Conditions of those third parties.

We do not necessarily share or endorse opinions expressed or material appearing on such websites.

13.2. We are not responsible for the privacy practices or content of such websites.

You assume all risks associated with the use of such websites and any related third-party services.

We shall not accept any liability for any loss or damage of any kind, regardless of how it arises, resulting from your disclosure of personal information to third parties.

13.3. You may not assign, transfer or subcontract any of your rights and/or obligations under these General Terms and Conditions, in whole or in part, to any third party without our prior written consent.

Any purported assignment in breach of this paragraph shall be null and void.

Article 14. FINAL PROVISIONS

14.1. All relations between the Service Provider and the Service Recipient that are not defined by these General Terms and Conditions shall be governed by the applicable laws and regulations of the Republic of Croatia.

14.2. Any disputes arising from or in connection with the Service Provider’s services shall be subject to the jurisdiction of the court having subject-matter jurisdiction according to the location of the Service Provider’s registered office.

14.3. In accordance with the provisions of the General Terms and Conditions set out above, the Service Recipient agrees not to hold the Service Provider liable or seek compensation in cases where the Service Provider cannot be held responsible for the damage.

14.4. Access to the website from territories or countries in which the content or the purchase of products or Services sold through the website is unlawful is prohibited.

You may not use this website in violation of the export laws and regulations of the Republic of Croatia.

Article 15. ENTIRE AGREEMENT

These General Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Recreated Company d.o.o. in relation to your use of our services and this website.

Article 16

The General Terms and Conditions were displayed on 30 January 2025 in a visible location on the premises where the Service Provider receives its Service Recipients for the purpose of providing services.

By accepting the work order referred to in Article 3, paragraph 4 of the General Terms and Conditions when handing over an item for cleaning, restoration or personalisation, the Service Recipient confirms that they are familiar with the General Terms and Conditions and agree to their application.

Article 17. CONTACT

17.1. This website is owned by Recreated Company d.o.o.

17.2. In connection with these General Terms and Conditions, you may contact us through our contact page.

Article 18. DOWNLOAD

Our General Terms and Conditions are also available for download as a PDF.